Privacy Policy

The types of personal information we may collect include:

• Identifying details such as your name, date of birth, gender, and contact information (phone number, email, address).
• Health information, including your medical history, presenting condition, treatment notes, referrals, and reports.
• Medicare number, health fund membership number or other insurance details (where relevant).
• Payment information (if required for processing transactions).
• Emergency contact details.
• Information you provide when booking appointments via our website, phone, or in person.
• Website usage data collected through cookies and Google Analytics, such as IP address, browser type, and pages visited.

We may collect your information:

• When you book or attend an appointment with us.
• When you contact us by phone, email, or via our website.
• From other healthcare providers who refer you or who are involved in your treatment (with your consent).
• From insurers, government agencies, or funding bodies where relevant to your care or payment.
• Automatically through cookies and analytics when you use our website.

We collect and use your personal information in order to:

• Provide physiotherapy and podiatry services.
• Manage your bookings, treatment records, and care.
• Communicate with you about your treatment and appointments.
• Process payments and insurance claims.
• Comply with our legal and professional obligations (e.g. health record retention laws).
• Improve our website and services through analytics and user feedback.

We may disclose your personal information to:

• Other healthcare providers involved in your treatment (e.g. your GP, specialists).
• Medicare, private health funds, insurers, or government bodies where required.
• Our IT service providers (e.g. website hosting, email service, analytics tools).
• Regulatory authorities if required by law.
• With your consent, family members or carers who are involved in your care.

We do not sell your personal information to third parties.

Some of our service providers (such as cloud storage, website hosting, and Google Analytics) may store information on servers located outside Australia (for example, in the United States). We take reasonable steps to ensure these providers handle your information securely.

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Health records are retained in accordance with Australian law: generally, a minimum of 7 years from the last date of service, or until a child patient turns 25.

You have the right to request access to your personal information we hold about you, and to request corrections if you believe it is inaccurate or outdated. Please contact us using the details below.

Our website uses cookies and Google Analytics to collect information about how visitors use the site. This data helps us improve the website and services we provide.

• Cookies are small files stored on your device.
• You can disable cookies in your browser settings, but some website features may not work properly.
• Google Analytics may store data on servers outside Australia. You can learn more about how Google handles data at: https://policies.google.com/privacy.

We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be available on our website.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Synergy Physiotherapy & Podiatry
1 Fairmont Crescent, Underwood, QLD 4119
Phone: 0419 404 707
Email: admin@synergyphysiopodiatry.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.