Consumer Rights & Responsibilities

You have the right to:

• Access to care: Receive timely, safe, and appropriate services.
• Respect and dignity: Be treated without discrimination and with recognition of your culture, identity, and personal choices.
• Privacy and confidentiality: Have your personal and health information handled in accordance with the Privacy Act 1988 (Cth) and only shared where legally permitted or required for your care.
• Clear communication: Receive information about your treatment in a manner that is understandable, accurate, and transparent.
• Partnership in care: Be actively involved in decisions about your healthcare, and seek second opinions if desired.
• Feedback and complaints: Raise concerns, complaints, or suggestions without fear of discrimination, and expect a timely response.

To ensure safe and effective care, we ask that you:

• Respect our staff: Treat all members of our team with courtesy and professionalism.
• Provide accurate information: Disclose relevant health history, medication use, and contact details.
• Follow treatment plans: Adhere to agreed treatment recommendations, or discuss alternatives where necessary.
• Attend appointments on time: Notify us promptly if you need to cancel or reschedule.
• Maintain a safe environment: Ensure that clinic or home visit environments are free from risks, aggression, or unsafe behaviour.

We are committed to a safe and respectful environment for patients and staff.

• Any form of abuse, aggression, or threatening behaviour will not be tolerated.
• Where such behaviour occurs, we reserve the right to withdraw or discontinue services.

If you have questions about your rights and responsibilities, or require assistance with language, hearing, or accessibility, please contact our clinic staff. We will make reasonable efforts to support your individual needs.